This section is about all the features of the Rimscout client: how to install, register and use it.
Install the client
To install a client go to https://www.rimscout.com/download/ and download the
The Rimscout client is currently in a beta test phase. Please read the information on the download page carefully to be aware of the risks.
Unzip the downloaded file anywhere you like and double-click on the
RimScout.exe file to start the application.
After a short time the Rimscout icon should appear and shortly after the client status screen pops up.
The general installation is therefore completed and the client now starts running the tests.
- Windows 7 or higher
- 64-bit system architecture
- Clients need to be able to access the following domains using HTTPS (for updates and data synchronization)
Uploading connectivity data to the Rimscout backend:
There may not be any SSL inspection (e.g. by a firewall) for packets going to
Registration and uploading system profile data:
It might happen that shortly after the first start of Rimscout a firewall notificaton shows up. Simply click on cancel as it doesn't matter for Rimscout whether or not this firewall features are allowed.
Register the client
To report the collected client data to a portal the client has to register itself. The registration might happen automatically if your client belongs to an already known domain (see Domain SID tokens) or if a token was deployed to the registry (see Deploy a token to registry). Otherwise a notification appears telling you to register the client.
Click on register and enter a valid token (which your network admin should provide you) to register the client manually.
Start the client
At the first start of the client it copies the
RimScout.exe file to the
%localappdata%/Rimscout folder and creates an autostart entry.
Therefore the client starts and runs whenever the user is logged in.
To show the client simply click on the Rimscout icon in the tray bar.
Exit the client
When closing the clients main window, the application is not closed. It still runs in the background, executes the tests and can be reopend via a click on the tray icon. To exit Rimscout you need to right click the tray icon and select the menu entry
At the first screen of the client you can see the connection health graphic.
The connection health graphic gives an overview of the current network status by displaying the results of the running connection and configuration tests.
It consists of four stations represanting parts of your network connection:
Underneath each station all tests are shown that didn't execute with the status
Success at their last run.
Click on the unsuccessful tests to get more information about the detected problem and its possible causes.
Station - Your device
As the title
Your device device implies the first station consists of tests that check the general configuration and performance of your device.
Therefore tests like the check for the existence of a local IP address or the measurement of the general CPU usage belong to this station.
Station - Your network
Your network involves tests that check the setup and performance of your local network infrastructure. Local means hereby that you (or your supporter) have the control over the tested network components, e.g. your default gateway.
Station - Public internet
In contrast to
Public internet tests components and receivers outside your local network and therefore out of your direct control. These tests serve as indicators whether there is an internet connection and whether it performs as exspected.
Station - Selected services
This last station includes all tests that check the reachability, performance or reliability of selected (cloud) services. The tests might resolve a service domain or perform a HTTPS request to get insights in the service accessability from the users perspective.
Report a bug
In the top right corner of the client status page you can open a dialog to report abug. Input a subject and describe the problem to inform us about a problem or bug.
This features is only available for registered clients
On the system profile page are system and network parameters listed that are useful to distinguish clients or to find misconfigurations. All the listed entries are also sent to the portal.
This features is only available for registered clients. It is also only visible in the expert view mode.
The client has two views: A basic view for all the unregistered clients and an expert view which is by default displayed for the registered clients. The expert view has the navigation on the left with the
System profile entry which is not shown in the basic view.
A registered user can switch to the basic view by right-clicking the tray icon and selecting the
Expert view entry.
About the client
If you want to find out your Rimscout version or your client's ID you can click on the three dots on the start page and open the About page. Here you find all the general information about your installed Rimscout application.
Uninstall the client
If you want to uninstall the client, you simply need to remove some folders and a registry entry. Below the corresponding Powershell commands are given as well.
Be aware that if you delete the
profile.xml file in the ProgramData folder, you delete all information about this client instance. If you ever install Rimscout again, you will get a completly new client which is not linked to the old one.
- Stop the current Rimscout process: Therefore right-click the tray icon and click on 'Exit'.
- Remove Rimscout from autorun by deleting the registry entry
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run name: Rimscout
- Remove the
.exeby deleting the Rimscout folder in AppData
- Delete all configuration files. Therefore delete the RimScout folder in ProgramData
- Optionally remove any Rimscout related registry entries at